1. Introduction

www.internalcontroltoolbox.com is a site operated by Fraud Fence LTD (“We”). We are registered in England and Wales under company number 9658557 and have our registered office at Kemp House, 152 City Road, London, EC1V 2NX.
Our VAT number is 217674493.
These terms & conditions set out the terms between you, the customer or site user, and us, the website owner.
Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.


2. Customer Information

You should always check that the contact and the invoicing information you provide are correct before proceeding to payment.


3. Privacy

We take your privacy seriously. For further details please see our Privacy Policy.


4. Electronic Products & Refunds

Customers can download the same product up to three times.
No right of refund exists for individual documents or document packages as these products are intended for business use only – not for consumer use. No right of cancellation or refund exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or the Consumer Rights Act 2015 (or any other consumer Act or Regulation that may replace these pieces of legislation) once a document or document package has been purchased.


5. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.


6. Copyright & Licence

The purchase of a product(s) from www.internalcontroltoolbox.com gives the Customer a licence to use the documents and information contained therein subject to limitations described in these terms and conditions.
All the forms and documents are and remain under the copyright of Fraud Fence LTD.
The customer is granted the right to alter, redesign and reproduce any or all parts of our products for its sole use in providing in-house internal control documentation.
Customers may not re-sell, re-publish, copy or distribute any of our document or any part thereof for use by any third party.
Customers must notify us of any changes to their contact details, including their email address.
Customers must not use the email address supplied at the time of purchase to forward service announcements or notice of updates sent by us regarding the products and services to another email address, whether it is their email address or that of a third party.
We reserve the right to withdraw (without refund) access to any product where it is believed (solely by us) that links to download the products have been disclosed to a third party or documents have been shared.
If you suspect that the links we have provided you for downloading the products are being used by a third party you should contacts us immediately via our Contact page.
Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission. All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


7. User Generated Content

Where the facility exists, you may provide reviews or public feedback on the website, also known as “user-generated content”.
Where the facility exists, such user-generated content can be provided in different formats and mediums: text, audio, video and still photographs.
As part of providing this content to us, you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
Such content shall not infringe the intellectual property rights of any other party. Furthermore, the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.
We reserve the right to remove any content which breaches or risks breaching these terms and conditions.
However, we shall not assume any responsibility for auditing or monitoring any user generated content.
Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.


8. Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services (e.g. blog) associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
· Be accurate (where they state facts).
· Be genuinely held (where they state opinions).
· Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
· Contain any material which is defamatory of any person.
· Contain any material which is obscene, offensive, hateful or inflammatory.
· Promote sexually explicit material.
· Promote violence.
· Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
· Infringe any copyright, database right or trade mark of any other person.
· Be likely to deceive any person.
· Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
· Promote any illegal activity.
· Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
· Be likely to harass, upset, embarrass, alarm or annoy any other person.
· Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
· Give the impression that they emanate from us, if this is not the case.
· Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


9. Prohibited uses of our website

You may use our site only for lawful purposes. You may not use our site:
· In any way that breaches any applicable local, national or international law or regulation.
· In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
· For the purpose of harming or attempting to harm minors in any way.
· To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards at paragraph 8.
· To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
· To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
· Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditions.
· Not to access without authority, interfere with, damage or disrupt:
o any part of our site;
o any equipment or network on which our site is stored;
o any software used in the provision of our site; or
o any equipment or network or software owned or used by any third party.


10. Liability

We try to ensure that all documents and information contained within the site are up to date. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
However, we shall not be liable for any losses that arise from relying upon the documents or information within our products or any other part of www.internalcontroltoolbox.com, or where the Customer decides to act or not to act based upon the information contained within our products or any other part of the website.
We will not be liable for:
· loss of profits, sales, business, or revenue;
· business interruption;
· loss of anticipated savings;
· loss of business opportunity, goodwill or reputation;
· any indirect or consequential loss or damage.


11. Access to www.internalcontroltoolbox.com

We take all reasonable steps to ensure that www.internalcontroltoolbox.com is available and functioning fully at all times. However, we do not accept any responsibility for “downtime” or poor performance of our fileservers or where any of our service is unavailable for any other reason, whether within or outside our direct control.
Furthermore, we reserve the right to bar users or customers from access to www.internalcontroltoolbox.com and any services contained within where a user or customer commits or seeks to commit fraud or attempts to disrupt in any way the services offered by us.


12. Viruses

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your uploading of any content on it, or on any website linked to it.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


13. Links

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact info@internalcontroltoolbox.com
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
This website may provide links to other websites from time to time. Linked sites are not under our control and the provision of a linked site is not evidence of any endorsement by us of the material held there.
We do not accept responsibility in any way for the content of any linked site, or any link contained within a linked site, or for any material you may encounter when you leave this website (whether knowingly, or not).


14. Events Outside Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.


15. Indemnity

By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.


16. Alteration of Terms & Conditions

We are free to alter or revise www.internalcontroltoolbox.com terms and conditions without the requirement to notify users.


17. Severability

The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.


18. Waiver

Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.


19. Third Parties

These terms and conditions are between you and us. They do not apply to or benefit any third party and are not reliant on any third party.


20. Entire Terms & Conditions

These terms & conditions set out the entire agreement and understanding between you and us.


21. Jurisdiction

These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Our contact details are as follows:
Fraud Fence LTD,
Kemp House, 152 City Road, London, EC1V 2NX
Email: info@internalcontroltoolbox.com
Telephone: +44 (0) 7928838716
Company registration number: 9658557
VAT registration number: 217674493